'He was... gaming the system': Sneaky guest acts like a 'major jerk' until quick-thinking hotel employee gets pro revenge on him

Author image for Remy Millisky
Remy Millisky • Writer and Editor
Mar 1, 2023 3:00 PM EST

This long-time hotel clerk was familiar with his employer's rules — and he got the chance to use them against one customer who was entitled and rude. 

As u/Ancient_Ice shared to r/ProRevenge, he worked at a hotel franchise for some time. One day, he happened to come in for his shift and saw his coworkers were upset over the way a guest treated them. Surely guests can be demanding and harsh, but apparently this guest went above and beyond by screaming at the young employees. Since he'd been working there for some time, the OP managed to get a little bit of information on this rude guest, and used the hotel's rules to his own advantage. Turns out this guest actually worked at another hotel, and wasn't even following the rules set by his own employer. 

Next, check out the surprising double update to this photographer's nightmare wedding, where she suddenly decided to delete every one of the pictures she'd snapped. 

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  • 01
    Font - r/ProRevenge Posted by u/Ancient Ice . 54 38 Make my co-workers cry I will help karma turn your life upside down. 2 Backstory: I worked at this hotel for over 2 years and was one of two people left that went through the training when our hotel changed hotel franchises. During this training we were told about certain rules the company had.
    via u/Ancient_Ice
  • 02
    Font - Cast: Manager - Front Desk Manager he only was here for 4-6 months at this point. Me - I am a nice guy unless you are a bully or entitled person. A few others I will mention as we go through.
    via u/Ancient_Ice
  • 03
    Font - Story: One afternoon I was scheduled to work second shift 3-11. I walked in and both AM front desk co-workers looked like they had been massively crying as their makeup was smeared. My manager looking quite ped. I ask, "What's wrong?" Manager "We have a major jerk as a guest. This guy is the highest level on the rewards for the hotel chain. He is very demanding and wants free upgrades free this or that and screams anytime he has an interaction with the staff. This guy has made every depar
    via u/Ancient_Ice
  • 04
    Font - As he is explaining this, I look up this guy's room details. Once my manager finishes explaining everything this guy had done. I see this guy's info I had a smile from ear to ear. I reply, "Didn't you see he is an employee of a different hotel?" Manager "Yes, but so what?" I replied "First off while you travel as an employee you are required to behave and be respectful. it is in the fine print on the discount form. I grabbed his form and showed it to the manager. Failure to be respectful
    via u/Ancient_Ice
  • 05
    Font - Manager after his call ends with the GM, he has an evil and satisfying smile on his face. "His GM is steaming mad after I described all the stuff this guy has done." Main switchboard phone rings. I answered, "Hello thank you for calling hotel name, how may I direct your call?" Caller "I want to speak to Entitled Jerks room please." I replied, "absolutely sir have a nice day." Transfer the call and looked at my manager and saying with a sarcastic tone "Someone wanted to talk to Entitled Je
    via u/Ancient_Ice
  • 06
    Font - I told manager "Your revenge is done, now for my revenge." Manager wide eyed "Oh c what are you going to do." Me smiling a very evil smile "You'll see." I pick up the phone to make a call "Hello hotel rewards customer service. Yes, I would like to report someone using reward account while using employee discount on his stay" Customer Service "He can't do that!!" I replied, "I know I am calling to report him." I gave her the guest reservation number and rewards member number. I continued "
    via u/Ancient_Ice
  • 07
    Font - My manager had a huge grin on his face "That was awesome!" I explain "Oh I am not quite finished with him yet; it is time to go spread the news to all departments he is no longer a rewards member." I made a new key for his room without Concierge access. I walked around to every department, as I explained why I was stopping by everyone had the same reaction as soon as I mentioned the guy's name. "Oh god now what about this ahole." I finished explaining how he was no longer a reward member
    via u/Ancient_Ice
  • 08
    Font - While I was gone evidently the manager explained what we did to the 2 AM Front desk ladies. The minute I got back to the desk both my front desk co-workers all came up to me and gave me a huge hug and thanked me so many times. Manager to me after the other co-workers went home "Do me a huge favor please." I replied, "Sure what's up." Manager "If I ever ps you off, please come tell me so I can fix the issue."
    via u/Ancient_Ice
  • 09
    Font - Later that night entitled jerk comes to the desk hat in hand politely saying his key doesn't work. I replied, "Oh so sorry about that let me make you a new key." In the best fake smile, I can muster. Aftermath: Next day I check his rewards account and it is now suspended. Check back next week "Sorry account number not found."
    via u/Ancient_Ice
  • 10
    Font - Undersea Serenity It's amazing that someone working in hospitality, let alone another hotel, could treat staff with such disdain. Usually, the cp you deal with in any service industry leads to treating others in the same field with more compassion (or at least understanding).
    via u/Undersea_Serenity
  • 11
    Human body - Multi_Pass Yeah. He knows what it is like on the other side!
    via u/Multi_Pass
  • 12
    Font - [deleted] I hated delivering pizza to haircut places. They were very cheap on tips. It's amazing how mean people can be to even others in the trenches together sometimes.
    via u/deleted
  • 13
    Font - lapsteelguitar I am amazed at how much of a s storm you raised, and with seemingly so little effort on your part. Very efficient, very effective. You deserve a thumbs up for that alone. And then, the way in which you protected your co-workers.... First class.
    via u/lapsteelguitar
  • 14
    Font - eva_white As someone who worked in hotels for years, I admire your gusto to take action and jealous your manager supported you in doing this. I've dealt with so many entitled assholes like this. Most managers and rewards programs will just do whatever to appease them and continue the cycle. This was satisfying to read.
    via u/eva_white
  • 15
    Font - dragonet316 I got no words. I occasionally travel for work (not hotel employee) and have in the past traveled often as an employee's family member (dad was a pilot, we often stayed in hotels that were affiliated with the airline). You need to be well mannered, quiet and respectful. Dad would have a refresher reminder before we went on trips.
    via u/dragonet316
  • 16
    Font - Stormy8888 That guy probably did this to many other hotels in the past. Kudos to OP for actually reading the fine print, remembering it and best of all, using it to get this jerk the karma he deserved.
    via u/Stormy8888
  • 17
    Gesture - pakboy26 You were playing 4D Chess while that entitled pk was playing checkers. Good riddance! You are the hero we need Batman.
    via u/pakboy26
  • 18
    Human body - Foxfyre This story is just a little TOO perfect....but good read!
    via u/Foxfyre
  • 19
    Human body - missybm10 This just gives me "and everyone clapped" vibes lol
    via u/missybm10
  • 20
    Font - BravoLimaPoppa Yep, using the rules to ruin his whole d day. 18 Reply Share drapehsnormak I'm ok with it when people disregard the rules to teach someone a lesson, but when they can stay inside the rules and accomplish everything it's the chef's kiss.
    via u/BravoLimaPoppa

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pro revenge employee hotel manager front desk entitled
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